Policies

Trilogy’s Appointment Policy

At Trilogy, our goal is to provide quality service to our clients in a timely manner. When a person does
not show up, arrives late, or cancels their appointment – these instances affect both our providers and
our clientele. Making a cancellation within less than 48 hours of notice significantly reduces our ability
to fill that appointment slot, therefore preventing other clients from being able to schedule in that slot,
not to mention causing an unproductive gap in our provider’s schedules.

Why Do We Need an Appointment Cancellation/No-Show Policy?

Each time a person schedules an appointment with us, they are filling up space in our calendar that
won’t be available for other people. To be respectful to fellow clients and our provider’s schedule, we
ask everyone to let us know as soon as possible when they cannot make their scheduled appointment.
Trilogy will now require clients to call or message us at least 48 hours in advance in order to avoid pa-
ying a cancellation or late fee.

Since these appointments are in high demand, notifying us ahead of time will give a chance for another
client to access that open slot and ensure our provider’s schedules are productive. When a client deci-
des to cancel last minute, or simply, not show up, the provider does not have time to schedule another
appointment. As a service provider, the provider relies on their clientele to follow through so they can
continue to keep a full schedule. This is how a service provider makes their income.
If an appointment is cancelled after the 48-hour cancellation window has ended, the applicable
Appointment Cancellation Fee will be charged to the client’s card on file:

Injectable Services

30 minute appointments – $100 Cancellation Fee
60 minute appointments – $150 Cancellation Fee

All Other Services

30 minute appointments – $50 Cancellation Fee
60+ minute appointments – $100 Cancellation Fee

Children & Family

For the safety of your children and the consideration of our patients and staff, children are not allowed in the treatment rooms. Additionally, children may not be left unsupervised in the office waiting area.